I just wanted to let you guys know how well your laptop bag has worked out for me. I've used it nearly every day since I received it on 11/6/2006. It wasn't until September 2011 the strap broke and you guys helped me get a new strap. Awesome customer service! This is one tough bag and I love it.... I'm a Skooba customer for life!
Jae A. (Facebook message)
I am being very genuine when I say that this has been some of the best customer service I have received in a long time. Most companies today just train people what to say using “buzz words”, but they can’t actually fix the problem...this was a different experience and I appreciate it. You were on top of this throughout the whole process and kept me informed along the way. These are the things that keep people coming back to a company over and over again.
I love my Security Brief and Cable Stable. They've allowed me to increase my productivity by accommodating all of the things I need for traveling between my three offices. The shoulder strap is the best I've ever used (on any piece of luggage)! I ordered a $500 Italian leather briefcase and returned it to purchase yours. My package was delivered faster than I anticipated and the process was easy... I wouldn't trade my case in for another brand.
Rob A., New York
I've heard you are one of the best companies in the world to do business with. I tend to trust my gut and trust my friends with what they tell me. I chose wisely. The response you've given me is what makes me have faith in dealing with companies online. You're the best. I can't wait to receive my product. If it's what's represented online, I am sure I will find the quality and dedication to excellence to be flawless. You guys ROCK.
Finally, someone who gets selling laptop bags online. #1 dozens of photos, #2 extra long video showing the product. Thank you!
Wow! Is it wrong to say I LOVE YOU?... You have a great company with a great mission statement and an amazing product. Kudos to you and your team and all who make Skooba Design the award winning company it is.
Anthony T., Flight Attendant
Thank you so much for the excellent customer service. This my first experience with your company and I am sure now it won't be the last.
Thank you for all your prompt, courteous and professional attention to my particular needs. You and your team ROCK!
I own three Skooba bags… They are practical and they look great. I am a happy Skooba owner.
Thank you for your thoughtfulness and unexpected attention to excellent customer service. It has been a long time since I have been treated so well by a vendor.
I bought one of your early bags about five or six years ago... I saw your new bag the V.3 line and wanted one badly but how do I justify a new bag when the old one is still working flawlessly?... I justified the purchase based on the larger size. Now I have two of the finest briefcases I have ever owned... Your products are superior to any I have purchased in design, function and durability. Keep up the great work... The next time a client questions the price feel free to have them call me
I just want you to know that I can't recall a time in my entire life when I've received such amazing customer service. It's actually very refreshing. It is apparent that you guys clearly go above and beyond to make sure your customers are taken care of. Right from the very beginning I never once felt inconvenienced by the minor delays. It was out of your hands and I get that completely. Nevertheless you did whatever you could to make up for someone else mistake. That is the difference between you guys and every other company out there.
I want to make sure that you guys keep doing what you're doing so I'm going to tell absolutely everyone I know about your products and I will definitely be back for more.
I want to thank you and everyone you work with at Skooba Design for being so incredibly awesome.
Have a great day!
I am extremely pleased with this bag!... I absolutely love it. The build construction is excellent and the pockets... All the pockets! you made my week Skooba Design, thank you!
I've got to say its always been a pleasure dealing with your company and that's a direct reflection on the top quality service provided by you.
Thank you so much everyone at Skooba. My iPad bag has arrived at 'the earthquake capital of the southern world' Christchurch New Zealand today, and it is every thing I believed it would be. Loving your work.
Karen, New Zealand
As a long time traveler for years, I have always been in search of the perfect bag, and today have found it in your product.
I'd heard rumours that Skooba's service was great, and you've proved it.
Blake L., Australia
It’s a rare pleasure to find such a personal touch in business in 2011. You all and your products are great, thanks!
I wasn’t sure if you guys would honor your warranty after all this time (so many companies just make excuses why they can’t honor it)… Bryan swapped it for a brand new one and I filled it with my things and continued my sales trip. Talk about honoring your warranty plus some. Guys, I really appreciate you taking such good care of me and working around my crazy schedule to get me a new bag… I told my colleagues about what you did and your warranty, they all wanted to buy your bags. I hope this generates more business for you guys as you deserve it.
I believe you create some beautiful and functional works of usable art… Keep up the great work! I may only have one of your items now, but that will change very soon.
I want him to know the outstanding service you gave to get this sale. You went way out of your way and I will never forget your company when we need other bags, I will go there first. Your customer service is First Class!!!!!!!!!!
After having owned probably half a dozen laptop bags, the Skooba is my “go to” bag for air travel—great bag, especially with the bungee strap!
I truly appreciate you for your service and the care you've shown me beyond replacing my bag. I thank you and Skooba for treating me as a loyal and valued customer as well as a fellow human being, who by your own merit have been reacquainted with the notion we are more than just mere data on a spread sheet
Best service I have received… ever.
O.T., New Jersey
I will keep spreading the word to my colleagues about your wonderful products and EXCELLENT customer service
I just wanted to say thanks for all that you and Skooba Design have done to address my two concerns. The strap you sent for my camera bag is just the ticket . . . and I received my new Roadster last week. I certainly wasn't expecting a brand-new one!
Unlike all too many companies, Skooba is obviously dedicated to total customer satisfaction. I'm very impressed with how you stand behind your products, and I look forward to many more years of using my camera bag and Roadster. I wouldn't hesitate to purchase another Skooba product, or recommend you far and wide to anyone who needs what you produce.
Thanks again for your generosity and thoughtfulness. I hope you're having a great week!
B.B., Seattle WA
I am impressed with my recent order from you. First it was easy, and shipping was quick. Second, your products are quality.
I really enjoy your site....so many interesting things... GREAT customer service!!!
Hello. I just wanted to let you know how impressed I was with your customer service and... I plan to utilize Skooba Design in the future for my bag purchases and will recommend you to others.
There is no doubt in my mind that your bag is the best constructed bag on the market.
I love my new Satchel 2.0 ... THAT THING ROCKS - - - and I LOVE IT ! ! ! Totally happy with my purchase and darn glad I did a little homework on bags and found you guys... one of the wisest purchases I have made anytime recently.
This thing has held up like forever ... Thanks for a "they don't make 'em like that anymore"
I recently ordered a Skooba laptop strap and was very excited to see it, I looked at many on the web and loved the design right from the start. When I received the box it looked kind of like an accordion, and I found it had been opened and the strap was missing. Yikes, I contacted customer support expert Nancy and she was so helpful... the box did have a strap in it when it left the shipping department, but was lost in shipping. I was promptly and professionally sent a replacement strap. I was so impressed that I am back for another. Thanks Skooba, quality products with excellent customer service makes for a winning Company!
Thanks for the fast delivery. I must say I am impressed with your service, responsiveness and also the quality and utility of your bags. In this day and age of disappointing service levels, you guys are a rare and refreshing oasis of great service. I will remain a loyal Skooba Design customer for life.