Returns & Guarantees
Our satisfaction policies are as easy as 1, 2:
1. If you buy a Skooba Design product and don't love it, return it.
We offer a simple satisfaction guarantee for all orders placed directly on our website: if the product isn't what you expected it to be, or you just don't like it, return it to us for a refund, site credit or exchange. All we ask is that you return it within 30 days of receipt, in new, as-shipped condition, with all original packaging and paperwork. Please tell us the reason for your return and whether you would like an exchange, credit or refund. We will refund/credit the original price of the product (shipping charges excluded, except in warranty/defective product returns - see below). We issue all credits immediately upon receipt and inspection of returned products, but your credit card company may take one or more billing cycles to post the credit to your statement.
Ship to:*
Skooba Design
Returns
465 Paul Road
Rochester, NY 14624
Important: If you purchased your Skooba Design product from one of our retailers, please note that each retailer has its own satisfaction/return policy. Return inquiries should always be addressed to the place of purchase. To find a Skooba Design Retailer, click here.
2. If your Skooba Design product ever fails due to original manufacturing or material defects, we'll fix or replace it, period.
Our products are meticulously constructed of excellent materials and components. Our inspection process strives for "zero tolerance" of defects, and we back it up with a clear-cut warranty. If you discover a defect in original materials or workmanship, please contact us before returning your product (we may be able to solve your problem faster by sending you a replacement part). We will determine the best way to handle your claim (parts, repair, or replacement, at our discretion) and take care of you quickly. In most warranty claim cases we will need you to return the product to us, and if so, we will send you a pre-paid return shipping label and pay the shipping to return your repaired/replaced product as well. Most warranty repairs are handled and returned within one week. If the product cannot be repaired and the problem is indeed due to original materials or workmanship, we will send a replacement** within one day of receiving your returned item. All warranty shipping is via UPS ground or similar service. If you need faster delivery service let us know and we will be happy to help, but rush shipping costs may apply.
Warranty covers original workmanship and material defects only. Failure due to misuse, alteration or improper handling is not covered. Our bags are made to perform and look great for years, but signs of normal wear are to be expected with any fabric product, and are not covered by warranty. Warranty covers our products only; customer accepts responsibility for determining suitability and fitness for use, and therefore consequential damages are not warranted.
NOTE: Warranty applies to Skooba-branded products. Warranty policies, terms and conditions on non-Skooba products may vary.
If in doubt about how to handle a return, or if you have any questions, just e-mail or call us and we will help.
* When returning a product, we recommend you use a traceable shipping method (UPS, FedEx, Postal Service with tracking, etc.), as we cannot be responsible for packages lost in transit.
** If product is no longer available, we reserve the right to offer closest comparable product or equivalent credit value
Ever wonder what happens when a bag can't be fixed?
